Covid-19 fixed penalty notice (FPN) frequently asked questions

Important message if you have emailed us requesting a payment link:

We are experiencing extremely high volumes of emails and calls, so there will be a delay in providing you with a link.
 
However, please be assured that you will receive your link, and the date we received your email will be taken into account when processing the appropriate fine amount.
 
In the meantime, please do not send further emails to ACRO, or call us, as this will result in further delays.

Please check your junk/spam email folders for emails from us.

Thank you for your patience.

​08/04/2021 [last updated 22/04/2021]

If you have received an FPN, you have two options:

  • you can pay your FPN in full within 28 days (unless otherwise stated) from the date of your FPN letter (the date is located above your ACRO reference number), or;

  • if you do not want to pay your FPN, cannot pay your FPN or if you disagree with any of the information within your FPN, you can contest it and request a court hearing.

​Further information to assist you is included below. 


Paying your FPN


Contesting your FPN


Other FPN FAQs


Paying your FPN

How can I pay my FPN?

Details of how to make payment can be found on your FPN letter. Please note that unless otherwise stated on your FPN letter, we cannot accept bank transfers. 
 

Payment online

If you want to pay online, email fpn.payments@acro.pnn.police.uk stating ‘online payment request’ in the subject of the email. Please include your ACRO reference number and the name stated on your fixed penalty notice. We will then reply with a unique World Pay website link and instructions on how to pay. Please read these instructions carefully as the link will only be available for a specified time. 

Please note: this email is sent manually and owing to the extremely high volumes of emails and calls we are receiving, there is currently a delay in providing you with a link.
 
However, please be assured that you will receive your link, and the date we received your email will be taken into account when processing the appropriate fine amount.
 
In the meantime, please do not send further emails to ACRO, or call us, as this will result in further delays.

Please check your junk/spam email folders for emails from us.
 

I haven’t received my online payment link, what should I do?

Please be patient. We will provide you with a payment link, but we’re experiencing extremely high demand at the moment, and so replies are delayed. Please be assured that the date we received your email will be taken into account when processing the correct fine amount.

Please do not send us further emails or calls, as this will only cause further delays.

Please check your junk/spam email folders for emails from us.
 

I want to pay my FPN, but I can’t afford the full amount. Is there a payment plan?

No. ACRO does not have the facility to arrange payment plans. If you cannot pay your FPN in full, you will need to contest your fine. Details of how to do this are included in your FPN letter and further information about contesting your fine is included below.
 
Please note that we cannot accept requests to contest over the phone, they must be made in writing. 
 

I sent payment via the post, but forgot to include my ACRO reference number, what should I do?

Please email enquiries.cv19.fpn@acro.pnn.police.uk with your name, ACRO reference number and proof of payment, for instance the cheque serial number, or the last four digits of the bank account used. 
 

Can the fine be reduced? 

Some fines are subject to a ‘grace period’, which provides an opportunity to pay a reduced amount; your fixed penalty notice letter will advise you if this applies to your fine. If a grace period does apply, it will start on the date of your fixed penalty notice letter (not the date of offence). 

Please note that only some fines include an option to pay a reduced amount (grace period). 

If no grace period is included within your FPN letter, then you must pay the full amount. 

If you miss you 14-day grace period, it cannot be extended

ACRO takes no responsibility for issues encountered with the postal service. If you would like to contest due to an issue with the postal service, details of how to do this are included in your FPN letter and further information about contesting your fine is included below.
 

I didn’t receive my fixed penalty notice in time and I’ve missed the date to pay the reduced amount. Can I still pay the reduced amount? 

No, unfortunately not. We are only able to accept reduced amounts within the period specified on your fixed penalty notice letter. Otherwise, payment must be made in full within 28 days from the date of your fixed penalty notice letter (not the date of offence). 

If you wish to contest your FPN, details of how to do this are included in your FPN letter and further information about contesting your fine is included below.

How long do I have to pay?

All fines must be paid with 28 days from the date stated on your FPN letter (above your ACRO reference number.) Please note that this is the date the letter was dispatched, NOT the date of the offence.
 

Some fines are subject to a 14-day ‘grace period’, which will be clearly stated on your FPN. Please see ‘can the fine be reduced’ above.

 

I didn’t receive my fixed penalty notice in time and I’ve missed the date to pay my fine. Can I still pay?

No. We are only able to accept payment within 28 days from the date of your fixed penalty notice letter (not the date of offence). If you wish to contest your FPN, details of how to do this are included in your FPN letter and further information about contesting your fine is included below.
  

Please email the ACRO enquiries mailbox: enquiries.cv19.fpn@acro.pnn.police.uk with your name, ACRO reference number and proof of payment. 
 

Contesting your FPN

If you do not want to pay your FPN, cannot pay your FPN or if you disagree with any of the information within your FPN, you can contest it and request a court hearing.

I want to contest my fixed penalty notice, what should I do? 

Please email enquires.cv19.fpn@acro.pnn.police.uk with your ACRO reference number, clearly stating that you wish to contest and request a court hearing. 

You are welcome to provide an explanation and any supporting information or evidence you wish to be taken into consideration by the force/court.
 

What happens after I contest and request a court hearing?

After the 28 day window outlined in your letter has passed without payment, we will return your case to the force. We will inform them of your contest request and forward any supporting information/evidence that you have provided.

The force will then review your case and decide whether to withdraw the fine or proceed the matter to court.

Once your case is returned to the force, ACRO are not involved in the next stages of the process.

You will receive direct correspondence from the force if they wish to proceed the case to court.
 

I have contested and requested a court hearing. How long will I have to wait for a response from the force?

Unfortunately we cannot advise how long the decision making process will take.
 

If the force review my case and decide not to withdraw the fine, do I then have the opportunity to make a payment instead of proceeding to court? 

No. We cannot accept a payment at this stage and we cannot dispute the force (or the court’s) decisions. 
 

I want to appeal/dispute or have my case reviewed/cancelled within the 28 days, and do not want to go to court. Is this possible?

No. There is no facility to appeal or dispute. You can only contest and request a court hearing.

ACRO does not have the authority to review, investigate or cancel your FPN. 

ACRO is only responsible for administering your FPN on behalf of the relevant police force. As such, we do not have the authority to cancel the fines; this decision must come from the force or a court.
 

I have evidence or information relevant to my case that I wish to have investigated. Do I still need to contest and request a court hearing?

Yes. ACRO is only responsible for administering your FPN on behalf of the relevant police force, so we do not have the authority to investigate your case. This is a matter for the force or a court.
 

I would like to pay my FPN, but I cannot afford to pay in full. Is this a reason to contest?

Yes. This information will be provided to the force and the court for their consideration. 
 

What if I want to pay and then contest?

You have 28 days to pay or contest. If you are unsure, please seek independent legal advice.
 

Can you advise me as to what will the court proceedings will entail?

No. We cannot provide information on the court process. Please seek independent legal advice if required.
 

I’ve already paid, but I want to appeal. What should I do?

Please seek independent legal advice.  
 

Other FPN FAQs

I haven’t received a fixed penalty notice but think I am due one. 

Please wait 12 weeks from the date of offence for your FPN to arrive in the post. If you have not received your FPN after 12 weeks from the date of offence, please email enquiries.cv19.fpn@acro.pnn.police.uk with the following information:

  • Your name and date of birth (as provided to the police)
     
  • Address given to the police for the FPN to be sent to
     
  • Issuing police force
     
  • Type of offence (e.g.: gathering, not wearing a face covering, etc.)

I haven’t received my fixed penalty notice and have since changed address, what should I do?

Please email the ACRO enquiries mailbox: enquiries.cv19.fpn@acro.pnn.police.uk with your name, date of birth and the address you provided to the police. 

How long does ACRO hold my personal data obtained as a result of a fixed penalty notice? 

ACRO will retain fixed penalty notice records for six years from the point the notice is considered to be closed; for instance, the date the fine is paid. If more than one notice has been issued to you, we will use the closure date of the latest fixed penalty notice.

I am acting on someone else’s behalf, or I would like someone to act on my behalf, what should I do?

In order to discuss an FPN with anyone other than the recipient of the FPN, we need third party authorisation. This must be provided by the recipient of the FPN before we are able to discuss any details. Please provide this in writing to enquiries.cv19.fpn@acro.pnn.police.uk.

Who is collecting the money from fixed penalty notice fines?

The fines are being collected by ACRO Criminal Records Office. ACRO is a national police unit working for safer communities. We are hosted by Hampshire Constabulary under the direction and control of the Chief Constable pursuant to a collaboration agreement made under section 22A of the Police Act 1996.

For further details regarding ACRO's role in administering FPNs, please see the following Information Sharing Agreements:

ACRO FPN ISA - England

ACRO FPN ISA - Wales

ACRO FPN ISA - Ministry of Defence Police

Where does the money from fixed penalty notice fines go?

The funds from these payments are held by ACRO in a separate bank account used solely for this purpose. Funds are being paid over to local authorities in England and Wales in line with legislation. 
 

I heard that CPOSA is collecting the money from fixed penalty notice fines, is that true?

CPOSA is not collecting FPN Fines. CPOSA is a separate organisation that ACRO provides administrative services to. CPOSA has no link or involvement to ACRO’s role in administering Covid-19 fixed penalty notices.   
 

I do not know what is best for my situation. Can you offer some advice?

No, if you are unsure, please seek independent legal advice.
 

What should I do if I have received a letter to my address from ACRO, but the person is not known at this address?

Please write on the envelope that the subject is ‘Not known at this address’ and return the letter to sender.
 

Will my fixed penalty notice result in a criminal record? 

Fixed penalty notices issued for offences under coronavirus legislation are non-recordable, so whether an FPN is paid or contested, it will not be recorded on the Police National Computer. Local records may be held by the relevant force.
 

Can I speak to someone about my FPN over the phone?

Our FPN team are unable to assist with FPN enquiries or requests to contest over the phone. If you would like to contest, or if your query is not answered in these FAQs, please email us: enquires.cv19.fpn@acro.pnn.police.uk

Please note: due to the significant volume of emails we receive, if we believe that the answer to your query is included in our FAQs, you will not receive a response to your email. 
 

Can I see, or have a copy of any evidence or footage that the police have in relation to my FPN?

Please contact the relevant police force. 
 

I have received an FPN and believe that someone is falsely using my details. What can I do?

You can contest your FPN on these grounds, but you may also wish to raise this concern directly with the relevant force. 
 

I would like to make a complaint against the force or issuing officer/s. How do I do this?

Please contact the relevant police force. 
 

How do I contact the force directly?

We cannot provide direct contact details for police forces. Please check the relevant force’s website, or call the police non-emergency number 101.
 

How can I find out more information about the regulations and legislation relating to my FPN?

You may find the following websites useful:

https://www.gov.uk/coronavirus
https://www.legislation.gov.uk/coronavirus
 

I am a solicitor acting on behalf of my client, who should I contact? 

Please contact the relevant police force. 
 

What are my data subject rights?

As law enforcement processing, the FPN process is covered by Part 3 of the Data Protection Act 2018. As such, subject rights differ slightly to those under the General Data Protection Regulations (GDPR). 

ACRO is processing FPN on behalf of police forces in England and Wales using the information supplied by police forces. The relevant force is the controller of the data, and would therefore be responsible for any decisions regarding the erasure or rectification of data held in relation to an FPN offence. 

ACRO does not receive, or have access to, any statements, evidence, body-worn camera footage, or anything other than the details included on your FPN. Please contact the relevant police force for information they may hold about you. 

Please note that Freedom of Information (Freedom of Information Act 2000) requests relate to non-personal data only. More information is included here
 

I would like to know what information ACRO holds about me, what should I do?

ACRO can only respond to data subject rights requests in respect of data that we have processed. Please email information.management@acro.pnn.police.uk for access to information held about you on ACRO’s systems. 
 

My question is not answered here, what should I do? 

If you, or someone you are acting on behalf of, have received an FPN and your question is not answered in the above FAQs, please email: enquiries.cv19.fpn@acro.pnn.police.uk

Please note: due to the significant volume of emails we receive, if we believe that the answer to your query is included in our FAQs, you will not receive a response to your email. 


I am a member of the media and I have an enquiry, who should I contact?

If you have a media enquiry, please email: communications@acro.pnn.police.uk. Please note that this email address is for members of the media only

 

Last updated: 08/04/2021