Covid-19 fixed penalty notice (FPN) frequently asked questions
 

How can I pay?

We accept payment over the telephone +44 (0)2380 451265 using a debit or credit card. If you are unable to pay over the telephone, we will accept a cheque, banker’s draft or postal order – please see the ‘payment by post’ section on your fixed penalty notice for details. Please note that we do not accept bank transfers.


I think I've paid but I've received a non-compliance letter, what should I do?

Please email the ACRO enquiries mailbox: enquiries.cv19.fpn@acro.pnn.police.uk with your name, ACRO reference number and proof of payment, or telephone 02380 451265 with your details to hand.
 

I forgot to put my reference on my cheque/postal order, what should I do?

Please email the ACRO enquiries mailbox: enquiries.cv19.fpn@acro.pnn.police.uk with your name and ACRO reference number, or telephone 02380 451265 with your details to hand.
 

I have received a fixed penalty notice (FPN) but cannot afford the fine. Is there a payment plan?

No. We can only accept payment in full. If you wish to contest your fine, details on how to do this are included on your fixed penalty notice letter.
 

Can the fine be reduced?

Some fines are subject to a ‘grace period’; your fixed penalty notice letter will advise you if there is an opportunity to pay a reduced amount. Please note that not all fines include an option to pay a reduced amount.
 

I didn’t receive my fixed penalty notice in time and I’ve missed the date to pay the reduced amount. Can I still pay the reduced amount?

No. We are only able to accept reduced amounts within the period specified on your fixed penalty notice. Otherwise, payment must be made in full within 28 days. If you wish to contest your fine, details on how to do this are included on your notice.  
 

I didn’t receive my fixed penalty notice in time and I’ve missed the date to pay my fine. Can I still pay?

No. We are only able to accept payment within 28 days of issuing the fixed penalty notice. If you wish to contest your fine, details on how to do this are included on your notice.  
 

I haven’t received a fixed penalty notice but think I am due one.

Please contact the relevant police force.
 

I want to appeal my fixed penalty notice, but I don’t want to go to court. What should I do?

If payment is not received within 28 days of the date of your notice, then you will be liable to be served a summons to appear in court for the offence, via the relevant police force.
 

I want to contest my fixed penalty notice, what should I do?

Your fixed penalty notice will detail how you can contest your fine.  
 

I’ve already paid, but I want to appeal?

Please seek independent legal advice.  

 

I haven’t received my fixed penalty notice and have since changed address, what should I do?

Please email the ACRO enquiries mailbox: enquiries.cv19.fpn@acro.pnn.police.uk with your name, date of birth and the address you provided to the police, or telephone 02380 451265 with your details to hand.
 

How long does ACRO hold my personal data obtained as a result of a fixed penalty notice?

ACRO will retain fixed penalty notice records for six years from the point the notice is considered to be closed; for instance, the date the fine is paid. If more than one notice has been issued to you, we will use the closure date of the latest fixed penalty notice.  
 

Who is collecting the money from fixed penalty notice fines?

The fines are being collected by ACRO Criminal Records Office. ACRO is a national police unit working for safer communities. We are hosted by Hampshire Constabulary under the direction and control of the Chief Constable pursuant to a collaboration agreement made under section 22A of the Police Act 1996.
 

Where does the money from fixed penalty notice fines go?

The funds from these payments are held by ACRO in a separate bank account used solely for this purpose. Funds are being paid over to local authorities in England and Wales in line with legislation.
 

I heard that CPOSA is collecting the money from fixed penalty notice fines, is that true?

CPOSA is not collecting FPN Fines. CPOSA is a separate organisation that ACRO provides administrative services to. CPOSA has no link or involvement to ACRO’s role in administering Covid-19 fixed penalty notices.  



Last updated: 23/12/2020