Coronavirus: please see our service status updates


Please note: 

We’ve been made aware of a pre-recorded telephone message via a mobile number, claiming to be from ACRO. If we need to contact you about your application, we will email you. If we do need to call you, we will never use a pre-recorded message. We are investigating this, but in the meantime, if you receive such a call please hang-up and let us know: Thank you.

Contact us

Police Certificates, International Child Protection Certificates and subject access requests

For enquiries relating to Police Certificates, subject access or International Child Protection Certificates, please first click on the appropriate links for frequently asked questions and further guidance.


For further support on these services, you can contact our Customer Services desk, which is open Monday to Friday between 7.30am and 7.30pm UK time. 


+44 (0)2380 479 920   


There may be a delay to enquiries sent by email due to the large volume of requests we receive. We're sorry for any inconvenience.


If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. ACRO is a national police unit and has no affiliation with these services.


Record deletion

If you have an initial enquiry about making a record deletion application, please take a look at the Record Deletion page and the answers to frequently asked questions. These pages reference all the necessary information including a copy of the national guidance and application form.


For updates on the status of a record deletion application you have submitted, please email and a member of the team will contact you within 72 hours. 

Covid-19 fixed penalty notices

If you have received a Covid-19 fixed penalty notice and would like to make payment, please call us on +(0)2380 451265.
If you have a question regarding your fixed penalty notice, please take a look at our frequently asked questions.


Supporting the policing response to covid-19

ACRO is supporting the policing response to the Covid-19 pandemic and worked to provide a solution very quickly to administer fixed penalty notices (FPNs).

As part of this administration, we process all payments of FPN fines issued under coronavirus legislation on behalf of police forces in England and Wales.
The funds from these payments are held by ACRO in a separate bank account used solely for this purpose.
Funds have now been paid over to those local authorities in England and Wales that have so far provided their bank details.
We are working with local authorities that are yet to provide their bank details.


ACRO Criminal Records Office is hosted by Hampshire Constabulary under the direction and control of the Chief Constable pursuant to a collaboration agreement made under section 22A of the Police Act 1996.

The latest FPN data is available here: More Fixed Penalty Notices issued since national Coronavirus restrictions were reintroduced, with crime 9 per cent lower than last year (

The latest data on the number of FPNs paid/not paid is available here:

For all press enquiries relating to ACRO please contact:


Raising a concern 


If you are dissatisfied with the level of service you have received from ACRO and would like to raise a concern, please see Raising a concern with ACRO - guidance for the public.

Jobs and recruitment enquiries


We're always looking for talented and enthusiastic people to join our workforce.


For full details on our current vacancies and who to contact for more information, please take a look at the Join us page.

Police forces and other agencies


If you work for a police force or other law enforcement agency, please use the contact details below. 

+44 (0)1489 569 800  


Media enquiries


Members of the media can contact ACRO's Communications Team between Monday and Friday during office hours UK time.

We handle all media enquiries relating to the work of ACRO Criminal Records Office.  


Freedom of Information   

See About Us 


Postal address

General post:


PO Box 481
PO14 9FS
United Kingdom 


Subject access post:


PO Box 623