Delays to 10 day Police Certificate applications

Due to current heavy demands, the 10 day Police Certificate application is taking slightly longer than usual to process. When your Police Certificate is dispatched you will receive an email confirmation. Premium applications are not affected. We apologise for any inconvenience caused.

Royal Mail Industrial Action

To find out how any Royal Mail strikes could affect your Police Certificate, subject access or ICPC application, please see these frequently asked questions.

Covid-19 Fixed Penalty Notices
If you have received a Covid-19 Fixed Penalty Notice (FPN) and have a question, please see our frequently asked questions.


Customer Services

Police Certificates, International Child Protection Certificates (ICPC) and subject access requests

Please click on the appropriate links for frequently asked questions and further guidance before contacting us:

Police Certificates

International Child Protection Certificates

Subject access 

For further support on these services, you can contact our Customer Services desk, which is open Monday to Friday between 7.30am and 6pm UK time

By email:

By telephone:
+44 (0)23 8047 9920

There may be a delay to enquiries sent by email due to the large volume of requests we receive. We're sorry for any inconvenience.

If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. ACRO is a national police unit and has no affiliation with these services.

Record deletion

If you have an initial enquiry about making a record deletion application, please take a look at the Record Deletion page and the answers to frequently asked questions. These pages reference all the necessary information including a copy of the national guidance and application form.

For updates on the status of a record deletion application you have submitted, please email and a member of the team will contact you within 72 hours. 

Supporting the policing response to Covid-19

ACRO is supporting the policing response to the Covid-19 pandemic and worked to provide a solution very quickly to administer Fixed Penalty Notices (FPNs).

As part of this administration, we process all payments of FPN fines issued under Coronavirus legislation on behalf of police forces in England and Wales.
The funds from these payments are held by ACRO in a separate bank account used solely for this purpose.
Funds are being paid over to local authorities in England and Wales in line with legislation.

ACRO Criminal Records Office is hosted by Hampshire & Isle of Wight Constabulary under the direction and control of the Chief Constable pursuant to a collaboration agreement made under section 22A of the Police Act 1996.

For further information, please take a look at our frequently asked questions.

Raising a concern 

If you are dissatisfied with the level of service you have received from ACRO and would like to raise a concern, please see Raising a concern with ACRO - guidance for the public.

Jobs and recruitment enquiries

We're always looking for talented and enthusiastic people to join our workforce.

For full details on our current vacancies and who to contact for more information, please take a look at the Join us page.

Police forces and other agencies

If you work for a police force or other law enforcement agency, please use the contact details below. 
+44 (0)1489 569 800

For International Request enquiries email

Media enquiries

Members of the media can contact ACRO's Communications team between Monday and Friday during office hours UK time.

We handle all media enquiries relating to the work of ACRO Criminal Records Office. 

Freedom of Information   

See About Us 


Postal address

General post:

PO Box 481 
PO14 9FS
United Kingdom

Subject access post:

PO Box 623
PO14 9FS
United Kingdom

Social media

You can find us on Twitter:

ACRO (@ACRO_Police) / Twitter

Customer Services (@ACRO_Police_CST) / Twitter